Returns & Refund Policy
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
90-Day Warranty
All Universal Gadgets robot vacuum products include a 90-Day Limited Warranty from the date of delivery.
Warranty Coverage
Manufacturing defects, faulty components, and electrical malfunction under normal household use are covered.
Warranty Exclusions
This warranty does not cover accidental damage, water damage caused by misuse, physical abuse, improper handling, or normal wear and tear.
Faulty or Damaged Products
If your product arrives damaged or becomes faulty within the warranty period, please contact us immediately with photos/videos and order details.
Change of Mind Returns
We generally do not offer refunds for change-of-mind purchases due to hygiene and electronic product safety reasons.
Return Process
Contact support@universalgadgets.com.au with your order number and reason for return before sending products back.
Refund Processing
Approved refunds are processed within 3–10 business days to the original payment method.
Contact Information
Universal Gadgets Australia
Email: support@universalgadgets.com.au
Website: www.universalgadgets.com.au